Refund policy
Refund Policy
30-Day Return Policy
We want you to love what you ordered. If you're not completely satisfied, we accept returns within 30 days of delivery.
Eligibility To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Damaged or Incorrect Items If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at karmellattae@gmail.com. We'll send a replacement or issue a full refund at no cost to you — no return shipping required.
How to Start a Return To initiate a return, email us at karmellattae@gmail.com with your order number and a brief description of the issue. We'll respond within 1–2 business days with next steps.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–10 business days and issued to your original payment method. Please note that your bank or card provider may take additional time to post the credit.
Non-Returnable Items The following items are not eligible for return:
- Items returned after 30 days of delivery
- Items that are used, damaged by the customer, or missing original packaging
- Final sale or clearance items
Questions? If you have any questions about your order or our return process, please reach out to us at karmellattae@gmail.com. We're happy to help.